Enterprise Knowledge Portal
Enabling sales through curated content
This design research project examined how senior sales leaders build RFPs inside a large enterprise setting. Through interviews, journey mapping, and workflow analysis, the research revealed a clear disconnect between how the platform was intended to work and how teams used it day to day.Sharing below is the context of the user research. Due to the sensitive nature of the information, the research findings are available for offline discussion only.
Application
Scope
User research User Journey Maps Stakeholder management
Industries
IT consulting
Timeline
FY 2020-21
Reflection : Enterprise systems are shaped by several forces at the same time, business goals, leadership priorities, and operational constraints. These forces rarely move in perfect alignment. A good interface design reduces friction, but user loyalty depends on something deeper. The system needs to fit naturally into how people make decisions, share information, and work together. Adoption happens when the system supports existing behaviours instead of interrupting them.